I want to thank you and your staff again for allowing me the luxury of not having to worry about being uninformed about what goes on with a car as I am so challenged with this kind of stuff.  I am extremely fortunate to know I can count on you to do the right thing and I am very grateful.

Even though I sometimes feel like I have to be WonderWoman, I realize my limitations and car mechanics and why it does what it does is not my strong point.

Sincerely,
Mary Ann Monteaperto

I have shopped at a lot of dealerships in my lifetime, but never experienced the professionalism and courtesy I received at Franklin Sussex Auto Mall. I am very please with my sales person. She was extremely helpful throughout the sale and trade-in process. I would also like to mention your finance manager, who is also a super guy and does a great job working with the customer.

It was definitely well worth driving a little further to receive the vehicle that I wanted and met my financial expectations. I plan on spreading the word about your dealership.

Rich Melfe

Here is a recent experience that prompted a letter to our dealership’s owner …

I wanted to let you know how appreciative I am that you have such a terrific leadership in your service department.

Two weeks ago, I was frantic because I lost the connection between my Blackberry and the U-Connect fuction in my Jeep, which was purchased at your dealership. Your service manager tried to help me over the phone as I was several hours away from your business. The Jeep user manual was of no help to me. When I was finally able to bring the Jeep and my Blackberry into your facility, your service manager was able to fix the problem in less than five minutes.

Just knowing that I had a sympathetic response and someone with the intelligence and speed to fix the problem was very important to me. I am grateful for the professionalism and help from your team. This is why I will be a loyal customer.

Paula Filler

I recently received this letter from another one of our extremely satisfied customers. Our sales and finance departments worked together to help Mr. Skurla drive away with a brand new vehicle. A vehicle that will be backed by one of the best dealerships in the country!

On Friday, I walked into your dealership with the intention of simply asking a few questions concerning Dodge Ram pickup trucks. I walked out owning a new 2008 pickup truck.

The overall experience was informative, pleasant and I never felt intimidated or pressued into making a decision.

My sales person was very knowledgeable and was able to answer any questions I threw at him that afternoon. In addition, he was very patient and pleasant throughout the entire process. We looked at vehicles and test rides were offered.

After deciding on a truck, my sales person and I enetered into negotiations concerning the final price of the vehicle. I felt there was an honest and open, give and take until the final deal was struck. I felt I was being treated fairly and both sides negotiated a sound deal.

I must also compliment your sales manager for his efforts in making the deal come to fruition. He worked hard, coming to a fair price for the vehicle and did an exceptional job in working with my trade-ins. Your sales manager did not have to take the time or effort that he did but his efforts helped make the deal a reality.

Your finance manager should also be commended. He carefully explained the deal and provided answers to all of the questions that I had.

The overall buying experience was more than I expected and I will recommend your dealership to friends.

Ron Skurla